Refund & Exchange Policy

 

Faulty Item

As all scarves are handmade, they each have their own slight imperfections - that's what makes them unique to the wearer. However, should you notice an obvious fault when you receive your scarf, please return it to us within 7 days of purchase and we will gladly replace it at no additional shipping cost to you.

 

Change of Mind

If you change your mind and decide your purchase isn't quite right, we will happily provide a refund of the purchase prices (excluding shipping charges) upon return of the scarf so long as the item is returned within 14 days of delivery. For your return to be accepted, the scarf must be returned unused, in its original packaging and accompanied by the invoice. Change of mind returns for scarves that have been worn, altered or damaged will not be accepted and will be returned to you, at your cost.

We reserve the right to refuse change of mind return requests, at our sole discretion, should the above conditions not be met. 

Shipping charges incurred at the time of purchase are non-refundable.